Watch the video on YouTube: https://youtu.be/6s55U03dUmQ
This video shows a user using Microsoft Teams on their mobile device to interact with both a VIRTUAL and LIVE agent in ServiceNow. While the experience is not much different than using the desktop client for Microsoft Teams, I thought it would be helpful to show that mobile interaction for those that are contemplating investing the time and effort to integrate ServiceNow with Microsoft Teams. #servicenow #microsoft #msteams #microsoftteams #virtualagent #chatbot #chat