Watch the video on YouTube: https://youtu.be/xoSS4PuaCPY
In this video I show the what’s new with INTERACTIONS and the Service Operations Workspace in the ServiceNow Utah release. The whole idea behind using an interaction record in ServiceNow is to have a communication starting point before you’re sure what the user/caller is going to need. With these enhancements, simply entering the user’s or caller’s name gives you access to pertinent caller details even before you save the form! #servicenow #utah #utahrelease #interactionmanagement #workspace #asynchronous #requester
Thumbnail photo credit: Abbey Carver