Watch the video on YouTube: https://youtu.be/RG18YT4xy14
I’ve been playing around with OpenAI’s GPT-3 again and this time I wondered if the AI model could re-write an INCIDENT or CASE resolution to be more understandable. Watch the video to see the revisions to RESOLUTION NOTES in real time using a UI ACTION in an incident form view and the CSM/FSM Configurable Workspace. #servicenow #openai #gpt3 #integration #incidentmanagement #casemanagement
Download the flows and custom action source code to your instance using source control!