Watch the video on YouTube: https://youtu.be/URmgedGdZmU
With ServiceNow’s Tokyo release you can now control feedback for ratings and helpful/not helpful at the KNOWLEDGE BASE level. Prior to Tokyo the out-of-the-box option was to disable it platform wide or control the visibility of the features to specific roles. In this video I show the old and the new way to configure feedback control. And I toggle it live to show it’s immediate impact on a knowledge article in Employee Center. #servicenow #tokyo #knowledge #knowledgemanagement #kcs #feedback #knowledgebase #knowledgearticle